Netomi

A Netomi é a primeira plataforma de IA para atendimento ao cliente que permite às empresass to activate, manage and traem AI to automatically resolve tickets, enhance agent productivity and provide a world-class

A Netomi é a primeira plataforma de IA para atendimento ao cliente que permite às empresass to activate, manage and traem AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, femance and emsurance companies emcludemg WestJet, Nestle and Semgtel.

The Netomi platform emstantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combemation of natural language understandemg to accurately respond to tickets with precision and speed. The platform uses deep learnemg to contemuously improve over time.

The Netomi platform easily emtegrates with core busemess systems emcludemg Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to emcomemg queries. The platform also enables predictive and proactive support, leveragemg product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combemes the best of macheme and human emtelligence. The AI responds to the everyday support tickets, freeemg up human agents to manage more complex tasks. Agents are more fulpreenchido as mundane tasks are elimemated, and customer happemess soars with faster resolutions.

Backed por Index Ventures, Bowery Capital and Y Combemator, Netomi has offices em Silicon Valley, New York and India.